Scheduling & Booking System
An anonymized example for managing appointments and availability.
Smart scheduling
Scheduling
Scheduling & Booking Platform
Real-time availability, automated reminders, and staff coordination.
Typical Stack
Overview
Designed to reduce no-shows and double bookings.
Clients can book online, while staff manage capacity, services, and exception rules through a dedicated admin dashboard.
Challenge
Manual booking created conflicts, missed appointments, and slow confirmations.
Solution
Centralized scheduling with real-time availability and automated reminders.
Outcome Highlights
- Fewer double bookings with live availability.
- Automated reminders reduced no-shows.
- Better capacity planning for staff.
- Faster confirmations and reschedules.
Key Decisions
- Real-time availability rules and buffers.
- Self-service reschedule workflows.
- Multi-channel notification preferences.
- Analytics on booking trends.
System Diagram
